IT Help Desk Specialist

Deer Park, IL
Full Time
IT
Entry Level

The Plexus Groupe is looking for candidates who dream big.  Do you enjoy working with best-in-class solutions? Do you want to be part of a company growing faster than ever?  If so, then you will want to read on!

We currently have an opening for an IT Help Desk Specialist at our Deer Park, IL headquarters office. 

Summary:

The role of the Help Desk Specialist is responsible for first level IT support and administration for computers, phones, and business application utilized by Plexus end users.

Essential Functions:

  • Monitor, support and resolve help desk tickets and requests from Plexus end users and departments
  • Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency
  • Assist with the installation of new hardware and software and help train employees on its use.
  • Collaborate on the creation and administration of user licenses and accounts for business systems and applications
  • Participate and work with onboarding and offboarding procedures and activities
  • Other IT tasks and responsibilities as requested by management

Requirements:

  • Minimum of one (1) year of previous information technology or related experience
  • Previous help desk experience is a plus
  • Bachelor's degree preferred
  • Ability to work independently as well as in coordination with other members of the team
  • Experience with Microsoft365 and Apps, Active Directory, Windows 10/11, Adobe
  • Ability to set priorities and manage workflow to ensure efficient, timely, and accurate resolution of help desk tickets and requests
  • Expected to maximize efficiencies, while using good organizational skills
  • Effectively prioritize and complete tasks within requested timeframes

Physical Demands:

  • Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing)
  • Read, write, and communicate effectively
  • Lift and carry up to 15 lbs
  • Ability to drive and handle the physical demands of travel


Position Type and Expected Work Hours:
This is a full-time position. The associate must work 40.0 hours each week to maintain full-time status. Days and hours of work are Monday through Friday, 8:00am to 5:00 pm, with some flexibility in hours. While frequent travel is not a requirement of this position, there may be times when occasional travel may be needed.

Compensation and Benefits:
This is a non-exempt position and the approximate rage for the hourly rate is $23.00 - $24.50 per hour. Please note the range provided is a good faith estimate at the time of the posting. Actual compensation within that range is based on a wide variety of factors unique to each candidate, including but not limited to, individual qualifications, depth of experience, knowledge, skills, applicable certifications, and physical work location(s).

The Plexus Groupe offers a comprehensive benefits package and perks for regular, full-time positions. Please access the following link for additional details: https://www.plexusgroupe.com/why/careers/

At The Plexus Groupe, we believe in putting people first, focusing on value, service and lasting partnerships, providing authentic leadership, embracing a team approach to drive accountability and innovation, and delivering straight talk to our clients and employees. Learn more about why we are #ProudlyPlexus

The Plexus Groupe is a Top 100 independent insurance advisory firm, backed by our knowledgeable team, cutting-edge resources, and a global network of partnerships. We specialize in comprehensive services across Benefit Administration Technology, Business Insurance, Employee Benefits, Private Client, and Retirement Services.

As a proud partner of Assurex Global—the world’s largest association of privately held insurance brokers—our risk management professionals provide tailored solutions to meet the diverse needs of our clients worldwide.

Headquartered in Deer Park, IL, with additional offices across the U.S. The Plexus Groupe is an equal opportunity employer. Visit www.plexusgroupe.com to learn more.

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